Acceptable Use Policy (AUP)

1. Overview

This Acceptable Use Policy (“AUP”) governs the use of our VoIP and cloud communication services. By using our services, you agree to comply with this policy and all applicable local and international laws.

Our platform operates on carrier-grade switching systems including Veriswitch and ConnexCS, enabling advanced call routing, filtering, and quality control to ensure reliable and lawful communication.

2. Permitted Use

Our services may be used for legitimate business communication, including but not limited to:

• Enterprise voice communication

• Customer support and contact centers

• SIP trunking and DID usage

• Business-to-business calling

All traffic must comply with telecom regulations applicable to the destination and origin countries.

3. Prohibited Use

The following activities are strictly prohibited:

• Fraudulent or deceptive calling practices

• Spam, robocalls, or unsolicited mass calling

• Caller ID spoofing or misrepresentation

• Any activity violating telecom laws or regulations

• Use that causes network abuse or service disruption

We actively monitor traffic using intelligent call filtering and routing mechanisms provided by our switching infrastructure.

4. Traffic Monitoring & Filtering

To maintain call quality and network integrity, we:

• Monitor call behavior, patterns, and performance

• Filter abnormal or suspicious traffic

• Block routes or traffic that violate our policies

Our use of Veriswitch and ConnexCS allows real-time traffic analysis, fraud prevention, and quality enforcement.

5. Enforcement

Violation of this AUP may result in:

• Temporary suspension

• Permanent termination of services

• Traffic blocking without prior notice

• Reporting to relevant authorities if required

Decisions are made to protect network stability and compliance.